Online Purchases - good and bad experiences

[BriBri]

Ordered some MTB shoes from Cell on Feb 15. After not seeing any sign of them for nearly two weeks I contacted them to find out what was going on (the couriers tracking system said they had been picked up and that was all). They couldn't tell me much and after another week of waiting and several more phone calls and promises to call me back (which they never did) they told me that the couriers had returned them (God knows why). They've sent them again and the couriers website now says that they were loaded for delivery in Perth this morning (4 and a half weeks after I ordered them). Between their couriers being useless and their inability to return my phone calls I doubt that I'd order from them again. I've ordered other things from them before which were sent by Australia Post which arrived without any issues (7 days from Sydney to Perth). Maybe the lesson is only buy small things which can go in the post.

Ordered a set of pedals from cyclindeal.com.au (through ebay) on the 17th and received them on the 22nd. Big thumbs up for them.

[familyguy]

Ordered some parts (brake pads, brakes, bar tape) from Wiggle, plus 2 non-folding Conti 27" tyres. All turned up inside 5 days in a full sized wheel box, with free shipping. Excellent work.

Jim

[HAKS]

Cell Bikes - Not going good at the moment. Ordered some stuff Mon AM.......still yet to charge me, still yet to receive any word about dispatch, delays etc . The only reason I bought there was I can't get CO2 canisters from the UK. Its very painful not been able to buy from the UK .

[Bay23]

as usual quality service from wiggle. Order a few accessories, arrived in 4 days.

Btw does anyone have any experiences with Capital Cycles in New Zealand? might be looking to buy a bike from over there.

[HAKS]

PBK - Ordered Mon 1st March - Received Tue 9th March
Wiggle - Ordered Mon 1st March - Received Thur 11th March

[Aushiker]

Hi

PBK are currently giving away a freePBK t-shirt (in green) when placing an order over GBP70.00.



Andrew

[Supe]

I'd rock that shirt. Too bad PBK don't have anything I want to buy at the mo. c r c blardy tempting me with Reynolds Attacks though. argh!!

[PiCO]

All positive experiences lately:

Bikewagon US:

Ordered 28th Feb, received 9th March


Wiggle

1st March, received 11th March


St John Street Cycles – first order from them, Tektro long reach, nutted shaft, silver R556 brake set.



Best price including delivery I could find on the net. Vast improvement over 35 year old Shimano Tourney set.

Very nice to have brakes that work and don't flex

1st March, received 10th

http://www.sjscycles.co.uk

Happy with the packaging and delivery and prices of all.

After this lot of net purchases the credit card need a good lie down and rest.

PiCO

[MichaelB]

After a long time away from Ribble due to the CC fraud issues, finally went back to get the groupset for the new frame (and a few other bits).

All items were marked as in stock, but the order has been "in process for picking" now for 5 days.

Email fired off yesterday morning to enquire as to the delay, but no response. Fired it off again with some extra wording and emotion.

Hopefully, a bit more actyion may arise

[janus77]

Yeah, i had the same issue Michael, website showing in stock, order processing, then after 4 days an email advising they couldn't provide the item.

i ordered a watch for my girlfriend on the 16th December for a Christmas present, still hasn't arrived, beat that!

[Aushiker]

Hi

Placed an order on the Fenix-Store on March 5, 2010, received on March 15, 2010. 10 days from the USA, item as ordered and free postage.

All good.

Andrew

[MichaelB]

Yeah, i had the same issue Michael, website showing in stock, order processing, then after 4 days an email advising they couldn't provide the item.

Hmmmm. Not happy Jan.

Will see what the day brings

[Chaderotti]

Ordered 2x Veloflex Records from PBK Friday night (around 8pm?). I got home from school on Wednesday they were sitting on my desk.

Great service from PBK.

[Chef]

Ordered three ultegra chains from Merlin - $105 delivered. What arrived was a clear plastic bag secured with a cable tie, containing a ripped open padded envelope which in turn contained an invoice for three chains and nothing else!
Shot an email to the guys at Merlin who asked for photos of the packaging which I promtly sent. Five minutes later I recieved an email telling me that they were shipping more chains. Took delivery today - shame the first delivery was messed up - but very happy with the reaction from Merlin. Pricing seems good on a number of items and I will be shopping there again!

[Aushiker]

Ordered three ultegra chains from Merlin - $105 delivered.

Hi

Do you have a link to Merlin?

Thanks
Andrew

[Aushiker]

Hi

Wiggle: First order accepted and processed, well I thought. Five days later got an email saying issue with CC. I use debit card and keep the balance low. When I placed the order I had assumed the funds had been removed from the card; apparently they hadn't and in the meantime I had sweeped the balance off to my high interest account. It was frustrating only in it took five days for them to raise the issue.

Order re-processed on March 10 via Pay-Pal this time and received March 15. Five days.

Bike24.net Placed order on March 4, 2010 received March 15 (local post-office) so 11 days from Germany with tracking. Best performance to date.

Regards
Andrew

[Chef]

Hi again,

Link to Merlin. http://www.merlincycles.co.uk/

Cheers

[Aushiker]

Hi again,

Link to Merlin. http://www.merlincycles.co.uk/

Cheers

Thanks. Will take a look.

Andrew

[gassyndrome]

BMC Team Machine from Competitive Cyclist. Transferred via Paypal on 8th March, complete bike delivered to my door yesterday morning 15th.

Very impressed with their service. I had a number of alterations to the standard spec, and they were all installed and noted on the documentation perfectly.

[HAKS]

PBK: Returned Stem Thur 11th Mar, Refund issued Tue 16th Mar.

[black4tress]

Guys,

As mentioned previously I ordered some wheels off c r c because they were back in stock, theng et an email 2 days later stating they are out of stock so after waiting for a week, I get my refund. Problem is they have refunded the same amount in gbp but equates to a $13 difference in AUS so I lose out for something that was not my fault.

Has any else had this issue and can advise what I should be doing ? Its only $13 but ffs I should get my full refund back right ? ....sorry just alittle annoyyed with c r c.

thanks

[Nobody]

Guys,

As mentioned previously I ordered some wheels off c r c because they were back in stock, theng et an email 2 days later stating they are out of stock so after waiting for a week, I get my refund. Problem is they have refunded the same amount in gbp but equates to a $13 difference in AUS so I lose out for something that was not my fault.

Has any else had this issue and can advise what I should be doing ? Its only $13 but ffs I should get my full refund back right ? ....sorry just alittle annoyyed with c r c.

thanks

You did get a full refund. I made money on the c r c refunds. Just the way it goes.

[HAKS]

Guys,

As mentioned previously I ordered some wheels off c r c because they were back in stock, theng et an email 2 days later stating they are out of stock so after waiting for a week, I get my refund. Problem is they have refunded the same amount in gbp but equates to a $13 difference in AUS so I lose out for something that was not my fault.

Has any else had this issue and can advise what I should be doing ? Its only $13 but ffs I should get my full refund back right ? ....sorry just alittle annoyyed with c r c.

thanks

Yeap the way the cookie crumbles, unlucky though. In saying that though I just returned a stem to PBK and they refunded me the price I paid 3 weeks ago. It is currently cheaper so they could have refunded me the price today and i would have lost out. Also returned some wiggle items 6months after purchase, pretty sure they refunded me the price I paid back then.

[black4tress]

Guys,

As mentioned previously I ordered some wheels off c r c because they were back in stock, theng et an email 2 days later stating they are out of stock so after waiting for a week, I get my refund. Problem is they have refunded the same amount in gbp but equates to a $13 difference in AUS so I lose out for something that was not my fault.

Has any else had this issue and can advise what I should be doing ? Its only $13 but ffs I should get my full refund back right ? ....sorry just alittle annoyyed with c r c.

thanks

Yeap the way the cookie crumbles, unlucky though. In saying that though I just returned a stem to PBK and they refunded me the price I paid 3 weeks ago. It is currently cheaper so they could have refunded me the price today and i would have lost out. Also returned some wiggle items 6months after purchase, pretty sure they refunded me the price I paid back then.

Yes, sounds like it - you win some you lose some.
I've bought the wheels through Wiggle anyhow (paid $100+ more) but who cares, hopefully get better service and atleast get my wheels. I'm sure c r c are ok for most ppl - I've now got a 50% success rate with them

[jules21]

Has any else had this issue and can advise what I should be doing ? Its only $13 but ffs I should get my full refund back right ? ....sorry just a little annoyyed with c r c.

yes.. i made money when it happened to me, but they should refund you the amount you paid. the reason it happens is that they deal in GBP, so from their perspective it's all equal - it could be an honest oversight or it could be deliberate - they may not wish to expose themselves to losses due to currency fluctuations.

give them a call and make your case.