Online Purchases - good and bad experiences

[Ross]

I did a Ribble order on 26/2, it was dispatched on 3/3 (bit of a delay there, not sure why, the items were showing as in stock when I ordered) and delivered yesterday. I'm usually not in a hurry for stuff, just ordering because stuff is on special or to replenish my "stock" (I keep stock of spare chains, cassettes, tyres, tubes etc).

[nickobec]

I did a Ribble order on 26/2, it was dispatched on 3/3 (bit of a delay there, not sure why, the items were showing as in stock when I ordered) and delivered yesterday.

Almost the same here ordered from both from Wiggle and Ribble on the 25/2, the start of Ribble's 20% off sale (so maybe that explains the delay - ie packing all the orders), Wiggle shipped on 28/2, Ribble two days later on 2/3 and both arrive on Monday 7/3 (a public holiday here in WA, big ups to our local AusPost contractors) just as I returned from a ride.

Ribble did a great packing job unlike the throw in a box Wiggle. Still waiting for another shipment to put them all together.

[lethoso]

Ribble did a great packing job unlike the throw in a box Wiggle.

yeah, I had a package from wiggle turn up today looking like someone sat on it Good thing it was just some winter clothing.

On that note, I placed the PBK order I'm waiting on the same day as the wiggle one, and the 'order shipped' email only came a day after wiggle's... so hopefully that means my PBK order will arrive this week (I'm not too optimistic though )

[lucky7]

A couple of orders ago, I bought a computer and 3 knog lights from Wiggle. They emailled to say that one of the lights was temporarily out of stock, and they'd send it when it came in. Computer and 2 lights arrived within 7 days (I seem to recall 4-5 incl. a weekend) and a few days after that, the final light arrived.

I remember a wiggle order arriving from the UK before something being sent down from Qld - both having been purchased within minutes of each other. Happy with their delivery time and customer service, so will keep using them when the price is right. That said, tomorrow is day 7 for a pair of runners from wiggle, so maybe things have slipped.

[HAKS]

Full refund received for an order I returned to Wiggle last week. Overall super easy process

[waynohh]

My DHL order had been sitting as "processing in parcel center" (in Australia) for about a week. Emailed Bike24, they contacted DHL, then the next day it magically went to customs and the day after that it's now at the delivery depot. It will be over 3 weeks when I receive it. Slackers.

[gururug]

Bought a planet-x frame

Was "9 in stock" when purchased.....after three weeks they tell me it will be two months.......then a week later they find a frame and send it. In total 6 weeks waiting.

Frame is good except for a tiny chip near the headset.......and no specifications are provided. Packaging was good.



Planet-x were responsive / friendly but a little disorganised. You would not use them for a 1 off purchase. They want 40$ postage to send a headset to Australia.

Was offered some drink bottle holders for the delay but none were given.

All in all responsive communication, pretty good frame prices but postage expensive and a little disorganised.

[MichaelB]

Both my Wiggle and c r c orders arrived in under 7 days. The Probikekit order took about 9 days.

Ribble is the slowest so far. For items in stock, ordered on 23/2. Despatched 5 days later on 28/2. Still waiting for delivery.

Agree with that. Wiggle (used most of the time) are quick to dispatch, whilst Ribble are a bit slower. Waiting on my Mudguards/chains from Ribble - Order done Wed 02Mar - dispatch confirmation sent Mon 07Mar. Wiggle is usually only 24 hrs

Well, one up for Ribble. As above for my order, but arrived at work today 10Mar Last few Wiggle parcels have been taking 2 + weeks

Ribble seem to be back on the shopping list again

[Ratts]

Both my Wiggle and c r c orders arrived in under 7 days. The Probikekit order took about 9 days.

Ribble is the slowest so far. For items in stock, ordered on 23/2. Despatched 5 days later on 28/2. Still waiting for delivery.

Agree with that. Wiggle (used most of the time) are quick to dispatch, whilst Ribble are a bit slower. Waiting on my Mudguards/chains from Ribble - Order done Wed 02Mar - dispatch confirmation sent Mon 07Mar. Wiggle is usually only 24 hrs

Well, one up for Ribble. As above for my order, but arrived at work today 10Mar Last few Wiggle parcels have been taking 2 + weeks

Ribble seem to be back on the shopping list again

Ribble, order in 26/2 (Sun) delivered 8/3 (Tue), 10 Days. 4 Tires, Chamois cream, spare Polar chest strap, Torque wrench & pedals. Not to shabby.

[chill]

Received my Ribble order today. Ordered 23/2 despatched on the 28/2 arrived 10/3.

The extra time doesn't really put me off as the prices for Campagnolo parts are cheap especially with the 20% off which ends today. I put in another order. Hope it's quicker this time as I can finally complete the bike build.

[Baldy]

A thumbs up to Velo Orange. I recently got a set of fenders and a bell from them and had no problems. They have a slightly odd system for shipping, where you must place the order and then are contacted with a delivery price/options. But it all went smoothly and they were quick to reply to emails. I was able to track the delivery and I think it took 9 days total.[from placing the order till it arrived]

It was not a small box so was $52 delivery[the dearer option] So that was the only downside. The thing that makes it worthwhile is they have some very nice gear

cheers

[wombatK]

Ordered new SPD-SL cleats from ebay dealer nisambike on Sunday night, cleats arrived Wednesday's mail. At $28.50 per pair delivery included, it was much cheaper and faster than wiggle.

Last order from wiggle 3rd March, arrived today 10th March; box was a little knocked around but contents OK. Customs beating up on it I suspect.

[CommuRider]

Planet-x were responsive / friendly but a little disorganised .

Yup, the Yorkshire boys are friendly enough but they had a problem with one of my orders. Not worth returning because of the postage. However, they were quicker with my last order, around 10 days.

[ajmit3]

Ordered at Prendas 2 short sleeved jerseys a few weeks ago.
1 of the 'Big Maggy's' black jersey has developed tiny holes above the back pockets after 2 rides- not happy. I can't be bothered sending it back though. Overall, I have heard good things about prendas, so I am a bit dismayed.

Ribble was good though - ordered a giro monza helmet - took about 2 weeks to arrive.

Evans cycles was good - got a 16 pound bike jersey from them - and then upon getting it realised why it was so cheap as it has only one zipped pocket at the back ! Buyer beware I guess.

Hardly Prendas fault, Ive ordered heaps from them in the past and the Santini gear is generally of the highest quality. Im sure if you emailed a few photos to them they would likely send you a replacement jersey free of charge ( they offered to do this for me with some Bibs) the guys there are helpful and friendly.

Emailed prendas with photos - offered either to send it back and get it repaired or get a discount.

I opted for the discount - they gave me 15 pounds off - very happy customer !

[lucky7]

Order from Wiggle on 3 March. Recorded as processed that day - still not here. It's only 8 days, but this is the longest by far I have had to wait for them. Anyone else experiencing longer than normal delivery times from them at present?

[CLP1972]

Finally received my c r c order today that was ordered on the 17th feb. Corner of the box was ripped open, so i suspect that customs took an interest.

[chill]

Order from Wiggle on 3 March. Recorded as processed that day - still not here. It's only 8 days, but this is the longest by far I have had to wait for them. Anyone else experiencing longer than normal delivery times from them at present?

Yes but it's only been about 8 days as well. Usually it's here within 7.

Finally received my c r c order today that was ordered on the 17th feb. Corner of the box was ripped open, so i suspect that customs took an interest.

This could be why. I received my Ribble order finally but the box was opened.

[eddy montignac]

Order from Wiggle on 3 March. Recorded as processed that day - still not here. It's only 8 days, but this is the longest by far I have had to wait for them. Anyone else experiencing longer than normal delivery times from them at present?

I've had 10 orders from Wiggle/Ribble/c r c so far this year and the usual wait is between 11 and 16 days for delivery, so you're doing better than me.

However, my last order from Ribble (wheelset) was despatched 4 March and delivered 10 March. Only 6 days, so maybe things are looking up

[lethoso]

On that note, I placed the PBK order I'm waiting on the same day as the wiggle one, and the 'order shipped' email only came a day after wiggle's... so hopefully that means my PBK order will arrive this week (I'm not too optimistic though )

welp, PBK order arrived a day after the wiggle one, should have had more faith

[wombatK]

Order from Wiggle on 3 March. Recorded as processed that day - still not here. It's only 8 days, but this is the longest by far I have had to wait for them. Anyone else experiencing longer than normal delivery times from them at present?

Yeah - as posted above, it took 7 days, not 5

You haven't included your location in your profile - so nobody can tell if that might explain the difference. Postal workers are snobs, and will deliberately delay your delivery if you live in the wrong part of town - worse if you're a country bumpkin

Cheers

[uzii]

I just bought my first setup with parts from various online retailers and this was how it went.

Probikekit (UK):
Frameset, Stem, Seatpost, Drop Bars, Bar Tape.
Shipped Feb 23 (Wed) and it arrived Mar 3 (Tues). 5 business days.
The customer service was great! Prompt replies and even allowed me to exchange my bike frame as it was too large for me. Unfortunately, the cost of the return shipping would have to be bared by me. I had looked at a few places and only to find out that the cost of shipping the frame back(to the UK) is simply mad! FedEx quoted me a whopping A$800 and pack n send quoted me A$430. Due to the exorbitant prices I have decided not to ship it back as the frame cost me A$650, so now I am stuck with an oversized Cinelli Vigorelli (52cm) frame. Any takers? I wonder how these retailers ship it out to us for pennies and a dime.

Wiggle (UK):
Saddle, Bar Grip, Tubes 5pk.
Shipped 3 Mar (Tues) and it arrived 10 Mar (Thurs). 7 business days. Due to the free shipping the parcel could not be tracked.
Did not have any issues with the stock. However the boxes were a slightly squashed when I came home to find the box sitting at my front door.

Track Supermarkethttp://www.tracksupermarket.com (JPN):
Toe Straps, Chain tensioners.
Shipped 3 Mar (Tues) and it arrived 10 Mar (Tues) 5 business days.
Secure Payment with Paypal. However there was poor communication on their part. I sent out 2 emails but received no reply. Parcel was also left out front. I was given a tracking number with no courier website to track from. Parcel was sent via EMS.

Bellsbikeshop (US ebay seller)
1. Custom Wheelset with cog and lockring (Express Shipping)
Shipped 8 Mar (Tues) and has yet to arrive. Finally arrived, 9 days later (12 Mar)
2. Crank set, Chain, Pedals. (Standard Shipping)
Paypal Payment Cleared 3 Mar (Tues) and has yet to arrive. 10 days and still waiting..
Apparently, the guys have said that I'm more likely to receive the express items before the standard ones. We'll have to wait out on that one.
Communications has be neither good nor bad. Not the quickest response but not the slowest either (Maybe its due to the 12 hour differences with New York).

Cheers.

[Phill_B_34]

Order from Wiggle on 3 March. Recorded as processed that day - still not here. It's only 8 days, but this is the longest by far I have had to wait for them. Anyone else experiencing longer than normal delivery times from them at present?

Not really, I ordered 28 Feb, processed 1 March, and arrived 10 March, that's only a total of 8 business days and about the same as my previous orders. Wiggle do say 7 to 10 working days delivery so I think this is still pretty good.

[chill]

Anybody here thinking of a PBK order I have a 10% off voucher valid until March 15.

I won't be using it.

[lucky7]

My Wiggle order arrived today - 13 days all up. Not too bad, but a lot slower than usual.

[chill]

Actually I think I'm over Ribble. The time they take between when you buy your items and they process and despatch is too long for me. It was seven days this time and about five days last time. Then the wait time for delivery often pushes it out to almost three weeks. I'll stick with Wiggle, c r c and Probikekit which have all processed and despatched within only a day or two at most. Their delivery time is much faster as well.