Online Purchases - good and bad experiences

Mat · Postby **Mat** » Fri Mar 18, 2011 12:01 am

Ordered from wiggle on the 24/2, still have not seen my delivery. I have ordered from them numerous times before and never had to wait this long.

I emailed them a few days ago and was told to wait 20 business days for delivery...

dobby · Postby **dobby** » Sun Mar 20, 2011 5:42 pm

I bought a Shimano wheelset from Adrenaline Cycles in Victoria off their listing on bikeexchange.com.au

Wheelset arrived a few days later than expected, no big deal. They never issued a receipt for the wheelset. I specifically ordered within Australia for the wheels to get an Australian warrantly. I have emailed 3 times since receiving the wheelset and asked for a receipt for my wheelset. They have never provided one. They have also become abusive and asked that I not contact them again.

I am concerned the wheelset has been parallel imported and I will not have the Australian warranty - do you guys think I should contact Shimano Australia? I do not want to be malicous, but fair is fair, not issuing receipts can also be to "hide" other things (not saying they are hiding anything). I am not pleased as the wheelset was a signifcant expense for me.

CommuRider · Postby **CommuRider** » Sun Mar 20, 2011 6:41 pm

dobby wrote:I bought a Shimano wheelset from Adrenaline Cycles in Victoria off their listing on bikeexchange.com.au

Wheelset arrived a few days later than expected, no big deal. They never issued a receipt for the wheelset. I specifically ordered within Australia for the wheels to get an Australian warrantly. I have emailed 3 times since receiving the wheelset and asked for a receipt for my wheelset. They have never provided one. They have also become abusive and asked that I not contact them again.

Sounds like a tax dodge. Ring Consumer Affairs/Ombudsman. Asking for a receipt should not give you this abuse. If they are a legitimate business they'd have the statutory obligation to give you a receipt.

Comedian · Postby **Comedian** » Tue Mar 22, 2011 8:29 pm

Ok, I placed an order from Ribble to take advantage of their sale on the 16th of March. It arrived at our door this morning. That's pretty darn impressive! It was well packed too.

marinmomma · Postby **marinmomma** » Tue Mar 22, 2011 9:03 pm

Ordered something on-line for a Christmas present back in Dec, arrived all ok, but due to the item being the wrong size it had to be returned....still waiting for item to arrive 3 months later!

Have avoided posting in this thread...but after 3 months I need to vent

wombatK · Postby **wombatK** » Tue Mar 22, 2011 10:20 pm

marinmomma wrote:Ordered something on-line for a Christmas present back in Dec, arrived all ok, but due to the item being the wrong size it had to be returned....still waiting for item to arrive 3 months later!

Have avoided posting in this thread...but after 3 months I need to vent

It took me almost that long to sort out some faulty wheels, and a similar time when a faulty carbon bottle cage was returned. It took even longer to sort out a DOA DX MJ-808. Not going to deter me from online purchases - you can't expect express service on returns etc.,. when you're saving 50% or more on local prices. I'm pretty sure I'm well in front.

Aushiker · Postby **Aushiker** » Tue Mar 22, 2011 11:21 pm

Hi

Excellent service from Charlie the Bikemonger in the UK.

Placed order on Friday March 18, 2011
Order shipped on Friday March 18, 2011
Received order on Tuesday March 22, 2011

Total time: Four days

Andrew

queequeg · Postby **queequeg** » Wed Mar 23, 2011 12:19 am

Mat wrote:Ordered from wiggle on the 24/2, still have not seen my delivery. I have ordered from them numerous times before and never had to wait this long.

I emailed them a few days ago and was told to wait 20 business days for delivery...

Same....still waiting on a delivery from a couple of weeks ago. Never had a problem, just seems that sometimes you get slow delivery.

I ordered some batteries from the USA a few weeks ago. The shipment was sent in three boxes all from the same person on the same day. Box 1 arrived first, then box 2 a few days later. I am still waiting for box #3 after another 4 days. Makes me wonder where they go!

UPDATE: I knew that as soon I posted this, my Wiggle package would show up! Just arrived this morning.

chill · Postby **chill** » Wed Mar 23, 2011 2:05 pm

Comedian wrote:Ok, I placed an order from Ribble to take advantage of their sale on the 16th of March. It arrived at our door this morning. That's pretty darn impressive! It was well packed too.

That's fast for them. My orders with Ribble are always slow.

Aushiker · Postby **Aushiker** » Wed Mar 23, 2011 3:30 pm

Hi

Wiggle:

Order placed Friday March 18, 2011
Order dispatched Monday March 21, 2011
Received order Wednesday March 23, 2011

Five days.

Andrew

alexf · Postby **alexf** » Wed Mar 23, 2011 3:58 pm

Mat wrote:Ordered from wiggle on the 24/2, still have not seen my delivery. I have ordered from them numerous times before and never had to wait this long.

I emailed them a few days ago and was told to wait 20 business days for delivery...

my wiggle order took about 25 working days to arrive.

dclnmurray · Postby **dclnmurray** » Thu Mar 24, 2011 4:25 pm

Wiggle, I ordered some fizik bar tape very early March and haven't received it yet. Not sure if I'll buy from them again as I would rather pay extra and have it within a week. This is the third order in the last six months where the "7 business days" delivery has blown out twice as long.

Dave

TimW · Postby **TimW** » Thu Mar 24, 2011 5:17 pm

I received a wiggle order yesterday, standard 2 week delivery for me, i only worry if it gets to a month,which it hasn't yet. Paying extra for postage with Wiggle never expedites my orders, well it didn't for my Garmin 500 anyway.Tim

JV911 · Postby **JV911** » Fri Mar 25, 2011 11:36 am

just made my first purchase from prendas UK - to my surprise they have SMS verification

chill · Postby **chill** » Fri Mar 25, 2011 11:53 am

Ribble orders 9/3 arrived 25/3.

I can finally build the bike up and get on the road. This is why you need N+1.

triangle · Postby **triangle** » Fri Mar 25, 2011 12:29 pm

Wiggle. Ordered Fizik Aliante saddle on 12 March, order processed on 13 March, ordered arrived 21 March. Good deal. Saved over $100 on AUS prices. Saddle is superb.

marinmomma · Postby **marinmomma** » Fri Mar 25, 2011 9:05 pm

marinmomma wrote:Ordered something on-line for a Christmas present back in Dec, arrived all ok, but due to the item being the wrong size it had to be returned....still waiting for item to arrive 3 months later!

Have avoided posting in this thread...but after 3 months I need to vent

Well, Christmas arrived excatly 3 months late...or 9 months early, depending on your perspective!

Finally received the items that I've been waiting for...and they fit!!

Max · Postby **Max** » Sat Mar 26, 2011 7:56 am

marinmomma wrote:Finally received the items that I've been waiting for...and they fit!!

I have to say that is the best part about ordering clothes online - receiving them and having them actually fit. Even with sizing charts, it can be a bit of a hit and miss experience.

Glad your christmas came 9 months early

Max

Comedian · Postby **Comedian** » Sat Mar 26, 2011 9:56 am

Max wrote:
marinmomma wrote:Finally received the items that I've been waiting for...and they fit!!
I have to say that is the best part about ordering clothes online - receiving them and having them actually fit. Even with sizing charts, it can be a bit of a hit and miss experience.

Glad your christmas came 9 months early

Max

Wohoo. Are we going to be team banana now ?

marinmomma · Postby **marinmomma** » Sat Mar 26, 2011 1:11 pm

Max wrote:
marinmomma wrote:Finally received the items that I've been waiting for...and they fit!!
I have to say that is the best part about ordering clothes online - receiving them and having them actually fit. Even with sizing charts, it can be a bit of a hit and miss experience.

Glad your christmas came 9 months early

Max

Absolutely...gave the kit a spin this morning and it's was (almost) worth a 3 month wait!

Should be good to go for the Ippy 100 next week

gururug · Postby **gururug** » Sat Mar 26, 2011 5:27 pm

c r c, mantra saddle, 2x bottom brackets UN54, 2 x bottle cages all for less than the AUD of a mantra.

Saving of 120$, outstanding!!!

booge · Postby **booge** » Sun Mar 27, 2011 8:54 pm

PBK stem order never arrived. At least they were prompt with the apology and processing the refund. Now it just has to get into my bank account!

Parrott · Postby **Parrott** » Mon Mar 28, 2011 7:08 pm

Chain reaction, ordered 22/3, received today 28/3. Great service, great price. Tubes, tyres, brake pads, chain, bottle cages and bottles.

Aushiker · Postby **Aushiker** » Mon Mar 28, 2011 11:44 pm

Hi

My orders placed on March 18, 2011 are trickling in:

The Bike Monger - 4 Days
Wiggle - 5 Days
Ribble Cycles - 10 days - Took six days to dispatch the order
Warcom (Australia) - 10 days - Took six days to dispatch the order.

Evans Cycles - No communication but one item arrived today, so 10 days for that item. No idea where or what is happening with the rest of the order.

Regards
Andrew

waynohh · Postby **waynohh** » Tue Mar 29, 2011 10:48 am

I don't remember, do PBK usually send you an email when they've shipped your order?