Online Purchases - good and bad experiences

[Iced Halo]

So to follow up on some recent purchases:

PBK- Broken torque wrench on arrival, sent the item back. They refunded the cost of the tool but not shipping (they said it wasn't broken and refunded out of "good will"). After a bit of email back and fro they ended up refunding the shipping again out of "good will"...

c r c- Arrived in ~3 weeks- box in bad shape (one end squashed). Luckily I think the Dura Ace derailleur survived.

Wiggle- order arrived after 3 weeks. The torque wrench (same as the PBK one) worked fine.

Ribble- extremely quick delivery as always with Parcelforce- arrived in 3 days. Assos armwarmers were listed in stock when I ordered, but they stated it was out of stock until further notice when the parcel arrived (contrary to web site). One of the Dura Ace levers I ordered had a loose main body support that made a clicking noise at almost full compression, which I wasn't sure was normal or not. Somewhat delayed communication with Ribble (they seem to reply after 2-3 days compared to most other companies <24hrs) but overall clear and helpful service.
Sent the lever back and got a replacement lever sent back to me after they confirmed it was a warranty issue. Took around 3 weeks turnaround, from the day I posted to the day the replacement lever arrived which I think is pretty good. They refunded postage no questions asked.

Overall, not so good service PBK (how can a broken torque wrench be tested as working???), Ribble often gets a bad rap for customer service, but I found them to be very helpful bar a bit of delay in communications. As long as you're patient then no problems. Their prices are usually the cheapest too, and goods arrive the quickest, although no free shipping FWIW. I will be shopping again with them in future.

[Aushiker]

I don't remember, do PBK usually send you an email when they've shipped your order?

With my last order this month I got a shipping email.

Andrew

[chill]

So to follow up on some recent purchases:

PBK- Broken torque wrench on arrival, sent the item back. They refunded the cost of the tool but not shipping (they said it wasn't broken and refunded out of "good will"). After a bit of email back and fro they ended up refunding the shipping again out of "good will"...

...

Wiggle- order arrived after 3 weeks. The torque wrench (same as the PBK one) worked fine.

Which torque wrench did you get? I need to get one of these.

[CLP1972]

Ordered a Garmin Edge 800 from Handtec in the UK very late on the evening of the 25th of March.. arrived just now! (29th (AT) 4:15pm) .. £229 + £19 postage .

[Milar]

Did my first overseas purchase last week, SPD pedals, shoes and long bib tights from Ribble. All arrived today - perfect fit!
Now just looking forward to my first clip stack

[Aushiker]

Hi

Latest lot of my March 18, 2011 orders arrived today. Still waiting for a c r c order made on the same day to arrive:
Today the balance of my order from Evan's arrived - 11 days due to the wrong address on the label.

Also received an order from PBK which took eight days to get here.

Andrew

[Iced Halo]

So to follow up on some recent purchases:

PBK- Broken torque wrench on arrival, sent the item back. They refunded the cost of the tool but not shipping (they said it wasn't broken and refunded out of "good will"). After a bit of email back and fro they ended up refunding the shipping again out of "good will"...

...

Wiggle- order arrived after 3 weeks. The torque wrench (same as the PBK one) worked fine.

Which torque wrench did you get? I need to get one of these.

I was debating what to get for a while. In the end, given what I was going to use it for, I bought a Ritchey Torqkey which is a 4mm head that can torque to a maximum of 5Nm. Works just fine for the carbon bits I've got.

If I were to buy a "proper" torque wrench, I would go for one of the PRO (Shimano) branded ones, which seem to be quite well made and come with the full set of bits.

[MichaelB]

Ordered stuff from Evans Cycles (1st time). Ordered 24th (pm) and arrived this morning (am)

[triangle]

Ordered from Assos (Aus website) on the night of 28 March. Some gear is heavily discounted at the moment so bought F1 Mille S5 bib knicks and a Team Equipe jersey. Shipped the morning of the 29th March and arrived in the Perth hills at 9:30am on the morning of the 30th March. Beautiful gear, great discounts and delivery took about 36 hours from hitting the buy button. Nice.

[gururug]

the new cell website scheme is hurting my eyes, too much white, they still "claim" to split orders and ship the out of stock stuff free at a later date.

[blkmcs]

Just bought a Genesis Equilibrium 20 from Madison in the UK. http://www.genesisbikes.co.uk/bikes/roa ... librium-20
Very helpful people at Madison, kept the bike in the UK for me until I got back from a 4 week road trip then sent it over once I was back in Perth.
Great service and a great bike and, thanks to the exchange rate, a great price.
Also had good service recently from Wiggle and Velo Orange.

[Aushiker]

Hi

My orders placed on March 18, 2011 now all in bar one item on backorder at Wiggle (I knew this was going to happen):

The Bike Monger - 4 Days
Wiggle - 5 Days
Ribble Cycles - 10 days - Took six days to dispatch the order.
Warcom (Australia) - 10 days - Took six days to dispatch the order.
Evans Cycles - Order came in two parts - main part wrongly addressed. All up it took 11 days.
Chain Reaction Cycles - 14 days even though the order was dispatched within three days.

Now I get to try out some new Gore bibshorts that I got for a "bargin" at PBK

Regards
Andrew

[il padrone]

Waiting on three orders at present, frustrated.

One was dispatched from NZ only 3 days ago (Torpedo7)
bike24 order has been 23 days since dispatch - no sighting since it arrived at Frankfurt on the 9/3
SJSC order has been just 15 days. This includes the cleats for my new Keen Commuter sandals, eager to be able use these before it gets too cold

So these last two may become the subject of refund/replacement soon. Grrr...

[CommuRider]

c r c has just split my order (!) dunno why they didn't just wait 24 hours to post them together. One is going by Parcel Express (trackable) and the other via Royal Mail (non-trackable). This is the only 2nd time I have brought for them so wondering if this is normal?

[schurms]

c r c - Ordered 2 tires on Thursday 24th March, arrived on my door (normal DHL mail too) Monday 28th March. 4 days - Can't beat that for service.

[x8pg2qr]

I’ve kept a record of all my purchases since August 2010, just so I can tick them off when I receive them, and also to remind me when looking at my credit card statement. Not necessarily bicycle-related.

There have been 53 purchases. Of which 2 have not arrived. One was a $100 redemption voucher from Velocity Rewards (affiliated with VirginBlue). The other is a Showers Pass jacket from the local seller.

[CommuRider]

I've received the first half of the c r c order (folding bike) so pleased with that. Big box and all Plus they had a c r c bag with it. Not sure about the lack of instruction manual for the bike. Will post a review once I have a good run out of it. Still waiting for the Brooks trouser clip (the second half of the order)

[gururug]

www.IcyclesUSA.com

ordered 2/04 delivered today 6/04 from USA. AMAZING!!! ( Was 25$ postage USPS First-Class)

WOW, other packages from US have taken 3+ weeks.

[waynohh]

Waiting on three orders at present, frustrated.

One was dispatched from NZ only 3 days ago (Torpedo7)
bike24 order has been 23 days since dispatch - no sighting since it arrived at Frankfurt on the 9/3
SJSC order has been just 15 days. This includes the cleats for my new Keen Commuter sandals, eager to be able use these before it gets too cold

So these last two may become the subject of refund/replacement soon. Grrr...

Start emailing Bike24 every day to find out where your !! BAN ME NOW FOR SWEARING !! is. DHL are utterly useless.

[h3ndry]

Ordered Fork, brake levers, stem, seatpost and sundries from Ribble March 30th, arrived April 4th. 5 day turnaround.

[Baalzamon]

Waiting on three orders at present, frustrated.

One was dispatched from NZ only 3 days ago (Torpedo7)
bike24 order has been 23 days since dispatch - no sighting since it arrived at Frankfurt on the 9/3
SJSC order has been just 15 days. This includes the cleats for my new Keen Commuter sandals, eager to be able use these before it gets too cold

So these last two may become the subject of refund/replacement soon. Grrr...

Been a week now
Harris Cyclery, ordered in the morning for the USA, shipped when they got the order.
2 Bike24 orders. Got confirmation 1 week after that it has finally been shipped after 1 part is out of stock. Still waiting on my Rohloff speedhub to be shipped.
SJSCycles. Been a week now as well. I know that my parcel should be in the export department and that was Tuesday, and has not been shipped.
Starbike I was told it would be shipped Tuesday but no email saying it has been yet.

I'm thinking few emails will be going out soon as to what is happening.

[goneriding]

Purchased a new light from Cell yesterday (AT) 11:57 am, arrived 11:40am today! Sydney to Sydney.

Now happily charging. 1200 lumens of retina burning goodness! I intend on blinding every pothole, cager on high beam and stealth anything that gets in my way

[CommuRider]

Hmmm....1200 lumens eh? I may have to investigate this....does it have a blinking mode?

[goneriding]

Hmmm....1200 lumens eh? I may have to investigate this....does it have a blinking mode?

It does for anyone coming my way It has 3 modes:
1. total blindness (high);
2. partial blindness (low); and
3. intermittent blindness (strobe/disco).

it this http://www.this link is broken/Bike-Rider- ... -LED-Light one. $139.

[CommuRider]

Kewl. if I combine the 900 lumen + 1200 lumen...brilliant = 2100 lumens!!!!!!

re: blinking mode, should I feel guilty if I trigger an epileptic fit?