Online Purchases - good and bad experiences

[Golliwog]

Another vote for wiggle

[pauls51]

Ordered some rollers and some clothing from c r c on 27/9.. Order was dispatched on 28/9 and delivered 5/10.....

Over the moon on how quick that was!

[ningnangnong]

This seems to be the most relevant thread for my question...

Was thinking of purchasing these - http://www.torpedo7.com.au/products/C6T ... ---10-Pack

They do seem quite cheap compared to 'brand name' tubes. Any idea if they'll do the job? Don't need anything special.

[MarkG]

Purchased Deda bar, Deda stem and Deda tape from Wiggle last Thurs, got it yesterday.
10/10!

[Rex]

Still waiting for some gear from PBK sent 3 weeks ago :/

[Bentnose]

Wiggle, ordered some stuff Saturday, dispatched Monday, here on Wednesday, that's damn quick!

[hannos]

Still waiting for my speedplay X2's from wiggle.
Order September 27th.
No sign of them yet...

[sir_camel]

Had an order from c r c ship on Thursday 6 Oct and arrived today, Thursday 13 Oct. Pretty happy.

[Aphexchefpusher]

Still waiting for my speedplay X2's from wiggle.
Order September 27th.
No sign of them yet...

My order for my Lazer o2 lid and Altura jersey were processed the same day too and no sign of mine either

[booge]

Can't fault Cell bikes. My recent order was out to me in a day and a half. I got the goods before the email arrived saying they were despatched.

[mmhbeer]

Just got a PBK order that was ordered last Friday. Pretty happy with one week delivery. Its usually 2 weeks.

[MarkG]

Still waiting for my speedplay X2's from wiggle.
Order September 27th.
No sign of them yet...

I've been using the priority dispatch method for the past few orders, and tho it's a few $$ more ($6 from memory) it's worth it IMHO.
Packages tend to arrive in 5 days from the UK and you can track it online too.

[Tazzy]

Still waiting for my speedplay X2's from wiggle.
Order September 27th.
No sign of them yet...

I've been using the priority dispatch method for the past few orders, and tho it's a few $$ more ($6 from memory) it's worth it IMHO.
Packages tend to arrive in 5 days from the UK and you can track it online too.

My last order to arrive from Wiggle was ordered Priority Despatch and took two weeks for delivery and I'm waiting for another that was ordered Priority Despatch on the 30th September. These orders weren't trackable and sent through Standard Royal Mail. Apparently Priority Despatch isn't a deciding factor in Wiggles method of delivery but the order does get despatched quicker.

[Sam_boss260]

Posted an order on Ribble on a Monday night and received an email that Thursday that the order had been dispatched. Goods arrived intact the following Friday. So fairly happy with that.

Created an order off Cell Bikes, the same MOnday night and the goods were here on Thursday morning. Unfortunately I ordered the wrong sized gloves, my mistake. So on the Thursday morning I ordered the correct size and started to use the very tight fitting gloves as I needed them, thinking that it will be next week until I receive the new lot. Received them the very next day - Friday aftrernoon - Very happy with that !!!!!!

[queequeg]

Still waiting for my speedplay X2's from wiggle.
Order September 27th.
No sign of them yet...

I've been using the priority dispatch method for the past few orders, and tho it's a few $$ more ($6 from memory) it's worth it IMHO.
Packages tend to arrive in 5 days from the UK and you can track it online too.

My last order to arrive from Wiggle was ordered Priority Despatch and took two weeks for delivery and I'm waiting for another that was ordered Priority Despatch on the 30th September. These orders weren't trackable and sent through Standard Royal Mail. Apparently Priority Despatch isn't a deciding factor in Wiggles method of delivery but the order does get despatched quicker.

The Priority Despatch just means they pick your order at the warehouse before other "Non-Priority", then your box just sits there waiting with all the other boxes.

I have found it does not make much difference at all to actual delivery times. any benefit gained by getting it despatched quicker is lost the second it arrives in Australia as a regular postal item.

[MarkG]

Well it does for me. even for small items.
Wiggle has always been min 7 days for my items, but since using priority dispatch, it leaves within the day and takes less than
3 more to get here.
I can order stuff priority dispatch Wed night (Perth time) and get it Monday or Tuesday.
I ordered new bars, stem and tape last week using PD and got it a few days later.

[Tazzy]

Well it does for me. even for small items.
Wiggle has always been min 7 days for my items, but since using priority dispatch, it leaves within the day and takes less than
3 more to get here.
I can order stuff priority dispatch Wed night (Perth time) and get it Monday or Tuesday.
I ordered new bars, stem and tape last week using PD and got it a few days later.

All my orders over $400 have been sent by courier with tracking, arriving in around 5 days but anything around the $200 mark has gone snail mail.

[MarkG]

My last order was $100.10

In the past, I never got a tracking # if my order was less than $100, and it always took a min of 1 week to arrive.
Now, I use PD all the time, and even for that small order, it's all good.

[elStado]

Ordered $60 worth of gear from DealExtreme including a new high powered headlight kit over 6 weeks ago. Got an email last week saying it had been shipped but still no sight of it.

I know DX shipping can be slow some times, but this is ridiculous. It better arrive with a customs slip in it explaining it was help up for inspection.

[Schmenz]

Still waiting for my speedplay X2's from wiggle.
Order September 27th.
No sign of them yet...

My last order to arrive from Wiggle was ordered Priority Despatch and took two weeks for delivery and I'm waiting for another that was ordered Priority Despatch on the 30th September. These orders weren't trackable and sent through Standard Royal Mail. Apparently Priority Despatch isn't a deciding factor in Wiggles method of delivery but the order does get despatched quicker.

The Priority Despatch just means they pick your order at the warehouse before other "Non-Priority", then your box just sits there waiting with all the other boxes.

I have found it does not make much difference at all to actual delivery times. any benefit gained by getting it despatched quicker is lost the second it arrives in Australia as a regular postal item.

I ordered some urgent stuff the same date (or the 28th) and theyre still not here. I did priority too. It said it was sent on the 4th oct as the chainset was on backorder and it still hasn't arrived. (I need it for Fitz's! ) I have received 2 packages since then, one was ordered last Thursday!

I sent them an email today asking if there was any way they could track it. I know with Aus post as they need a signature you can find out whether they have been scanned into the country or not) .

[open roader]

Total Cycling http://www.totalcycling.com/index.php

They are in Northern Ireland

= 2 x very good to excellent experiences

Purchased a Colnago frame set for AU $3,120. My few email queries answered within 48 hours, my items were despatched within 5 days of purchase and arrived at my LPO 11 days from when my CC was charged. The frameset was spot on, arrived very well packed but came with wrong thread size BB cups which were tossed in for free so no financial loss there, only a slightly annoying time loss........

About 3 weeks later I purchased a Campagnolo wheelset for AU $790. The wheels arived today, in perfect condition, well packed and with the correct spec (i.e. proper skewers, correct 11sp compat. freehub body and tubeless valves.

Total Cycling use Parcelforce UK for all their overseas shipping which means fully trackable parcels. On both occasions the tracking information appeared chronologically and accurately, not in one big download at delivery time which I've experienced with a few other tracking systems. The frame set cost just under AU $50.00 to ship to my LPO - the wheel set freight charge was similarly reasonable.

A+ Recommended highly for quality brands, competitive pricing and fast, safe shipping.

[rezla]

I will use my first post to praise Highly Tuned Athletes! Ordered a Garmin 500 on Sunday night, it was sent Monday morning and arrived Tuesday morning.

[Schmenz]

Still waitingfor my wiggle stuff. Aus post has no record and dhl nothing either. Wiggle has said they won't chase it up
Until 25 days which is the 29th - and the date of fitz's! Uh ohhhh

[troyww]

Bought a pair of cell bike bib shorts and after only 4 rides averaging 40km's they have started to go all fuzzy on the inner thigh . I guess thats what you get for $25 . They were quite comfortable though . My $25 exustar shorts are fairing much much better and look as though they are winners , but Torpedo7 seem to no longer stock them .

[pgn]

Bad experience: ordered a helmet from a melbourne-based web business goeasyonline.com.au

They sent the wrong model which included $15 postage to Sydney.

I informed them what they'd done and they told me to return it at my cost. They agreed to refund the cost of the helmet but would not refund me the original postage OR my additional postage to return it...even though I told them I'd be writing my experience up here.

So it cost me $30 NOT to have a new helmet

Avoid goeasyonline.com.au

I can second that. Just bought a low-end bike for daughter, and I was not impressed at how they handled my queries.
And there's no phone support for technical issues - Has to be via online form.

Same issue with return costs - It's all on the suffering customer. I'm not even sure that adheres to Consumer Affairs requirements...

I won't be shopping there again.