Australian Cycling Forums - Bicycles Network Australia

mitzikatzi wrote:They really need to lift there customer service game. Back to overseas shops for me. Better service and quicker delivery.

Max wrote:

mitzikatzi wrote:They really need to lift there customer service game. Back to overseas shops for me. Better service and quicker delivery.

Never once have Cell answered any of my pre-sales questions. It's like emails sent directly or via the contact page go into some giant black hole.

Despite my experience with pre-sales help, the actual sales and post-sales process has been OK for me, for the most part. Except for my most recent order, other Cell orders have been shipped the next day after placing the order. When this most recent order was on hold "awaiting fulfilment", I knew there was no point sending an email about it. I decided to just wait it out. A week later, it was shipped and with me the next day.

I try to support local online businesses, but unfortunately the pre-sales experience I have had with Cell is not uncommon. I've lost count of how many times I've sent emails to businesses asking if such-and-such an item is in stock, never to get a reply.

I've had generally good experiences with Wiggle. The only time it's taken more than a week to arrive was in January, due to the flooding. I can cope with that

Max

Matt72 wrote:http://Www.this link is broken
Ordered helmet, shorts and gloves Sunday last week and they were delivered today(Sunday). Awesome service by them and the local courier.

Matt72 wrote:Got some shorts and a jersey from Jensen.
Everything was perfect but the sizing is wrong. I stupidly read reviews by Yanks saying to go up 2 sizes.
Anyways it cost $20 in shipping to me and will be about $40 to send it back so rather than do that I was thinking I will sell them on ebay or here. Is it against rules to offer items for sale here?

m@ wrote:

Matt72 wrote:Got some shorts and a jersey from Jensen.
Everything was perfect but the sizing is wrong. I stupidly read reviews by Yanks saying to go up 2 sizes.
Anyways it cost $20 in shipping to me and will be about $40 to send it back so rather than do that I was thinking I will sell them on ebay or here. Is it against rules to offer items for sale here?

Not at all... in fact there's even a subforum for classifieds - linky

gururug wrote:Another cell order - "awaiting fulfillment" for 10 days. On the upside, delivery is swift and reliable once they are packed.

HAKS wrote:c r c = bad experience with a return

- bought set of FSA carbon handlebars in Feb 2010. In early Dec I noticed cracks around the stem mounting area. Sent photos to c r c who forwarded them to FSA, then said return them for inspection at my own cost.
- took over a month to get to the UK, not their fault though.
- notified 2 weeks ago they had arrived and had been sent to FSA. Could take up to 3 weeks to hear back from FSA but they would keep me in the loop.
- I hear nothing for 2 weeks, only to arrive home today and find a FSA box from c r c on my doorstep. Open it up and there is a set of lower spec'd FSA bars in there. Problem is they are a) not the shape I prefer b) do not have flat tops which I prefer and c) do not have internal cable routing (don't really care about this one). The whole reason I bought the FSA bars in the first place was for points a and b above. They have been the most comfortable bars over the past year and hence I am not happy with the replacement model.
- To make matters worse, there is a 25pound difference in my favour between the original bars and replacement ones, to which I have not seen a cent of yet. They even state on the invoice I am owed 25pounds yet have no bothered to contact me since dispatching the replacement bars last week nor has my paypal account been refunded.
- I also clearly stated on the returns form I wanted either the exact same model or a refund in the form of c r c vouchers so buy another brand but with similar features. They have ignored both of these options.

Anyway, waiting for their reply now but overall not a satisfactory experience from my point of view and at a minimum looks like I will be without comfy bars for another month at best.

neomoz wrote: Pretty crappy story, but to be fair this is again another case against carbon handlebars, I've heard and seen to many stories of cracks and failures with carbon bars, don't see the point really when you can get a decent alu bar at close the same weight with vastly superior durability.

gururug wrote:Another cell order - "awaiting fulfillment" for 10 days. On the upside, delivery is swift and reliable once they are packed.

No contact from them and no response to an email/ticket in 24 hours.

.

lyno wrote:

HAKS wrote:c r c order with free postage:

Ordered Tues 23rd evening AEST
Order dispatched Tues 23rd UK Time
Order Received Mon 29th AM AEST

c r c order

Ordered Tue 16th evening
Order dispatched Wed 17th UK Time
Order not yet received

Have just sent them an email. Have made numerous orders with Wiggle and all have taken only week or just over to deliver.

esky64 wrote:Yep I'm now waiting just over a month now
Never never will I buy from them again
If you need something soon DON'T buy from c r c