Online Purchases - good and bad experiences

[jules21]

i finally managed to convince c r c, after 5 emails, to refund me for a faulty front light. but in a new order, they left 2 items out. hopeless.

[RonK]

Astonishing - my order from Van Nicholas in the Netherlands was dispatched on Friday and delivered on Monday.

To follow up, my order from Wiggle, placed only Monday evening for priority dispatch, was delivered midday today.

[johnfelix]

From Torpedo7:

WORKSTAND - BT999
$99.99
Why Pay: $249.95
Usual Price: $169.99

Received by courier 4 days after order, well packaged.
As posted many times - excellent, strong, easy-to use.
Price is fantastic

Have had good results with Torpedo7 - particularly specials

John

[landscapecadmonkey]

c r c Order

One last big order from c r c (for now)
Ordered Mon 15/08
Delivered 9.50am, 19/08

Some minor issues, but Susan H from backorders is a legend. Given an order of DHL size, and the price being right to start with, c r c have always come through. great stuff !!!!

[RyanEdwards]

This could be something worth considering. It's a Facebook page I set up a few days ago which provides people from all around the world with an opportunity to buy and sell new and used cycling related items to each other.

https://www.facebook.com/pages/Bikes-ac ... 9295696818

[rifraf]

I have had a "good" experience with Wiggle.
I ordered a Trangia cookset (alcohol stove) on 27th of July.
Nine days later a package arrived but contained the wrong model cookset.
I was unsatisfied with the cookset and emailed Wiggle with the problem.
Wiggle told me to keep the wrong one and sent me the model i ordered.
It took 14 days to arrive (gee thanks customs) but I'm now
a happy camper.
As I'm a big fan of "its the putting right that counts"
I'm now a fan of Wiggles.
Very professionally sorted in my opinion.

[moreegolfer]

I ordered some pedals and 2 x tires from Evans and haven't seen anything after waiting over 14 days. I emailed them and they replied quickly. I am confused about their multiple replies though, first email was:
"Your order (ref W000707650) has been returned and an exchange order has been created. Details of your exchange order will be sent to you as a new order confirmation email."

Next email was an Order Confirmation confirming the items I originally ordered. I am thinking cool they are resending me the items.

Third email is:
"We have processed a refund of £ XX.XX. Please be aware that the refund may take up to 5 working days to appear in your account."

Now I am completely confused. I am hoping that they are resending the items as I don't want a refund and made that plainly clear in my email. Has anyone had an experience with Evans and their lost package policy??

[rifraf]

I ordered some pedals and 2 x tires from Evans and haven't seen anything after waiting over 14 days. I emailed them and they replied quickly. I am confused about their multiple replies though, first email was:
"Your order (ref W000707650) has been returned and an exchange order has been created. Details of your exchange order will be sent to you as a new order confirmation email."

Next email was an Order Confirmation confirming the items I originally ordered. I am thinking cool they are resending me the items.

Third email is:
"We have processed a refund of £ XX.XX. Please be aware that the refund may take up to 5 working days to appear in your account."

Now I am completely confused. I am hoping that they are resending the items as I don't want a refund and made that plainly clear in my email. Has anyone had an experience with Evans and their lost package policy??

Give em a tinkle on the dog and bone
44(0)1293 574900

[moreegolfer]

I ordered some pedals and 2 x tires from Evans and haven't seen anything after waiting over 14 days. I emailed them and they replied quickly. I am confused about their multiple replies though, first email was:
"Your order (ref W000707650) has been returned and an exchange order has been created. Details of your exchange order will be sent to you as a new order confirmation email."

Next email was an Order Confirmation confirming the items I originally ordered. I am thinking cool they are resending me the items.

Third email is:
"We have processed a refund of £ XX.XX. Please be aware that the refund may take up to 5 working days to appear in your account."

Now I am completely confused. I am hoping that they are resending the items as I don't want a refund and made that plainly clear in my email. Has anyone had an experience with Evans and their lost package policy??

Give em a tinkle on the dog and bone
44(0)1293 574900

I tried to last night but I mustn't have international calls as it said cannot connect. I'll check with Telstra now.

[rifraf]

I tried to last night but I mustn't have international calls as it said cannot connect. I'll check with Telstra now.

From memory there was an international dialing code and I think you may have to not use the first zero but do check with testra.
Maybe let everyone know what the international dialling code is?
Cheers

[CommuRider]

Jeez.

It's pretty easy peeps

0011 44 1293 574900

and this should help in working out the time zone

http://timeanddate.com/worldclock/full.html

[moreegolfer]

I needed to put 0011 in front of Evans phone number. Will try it tonight.


---
I am here: http://maps.google.com/maps?ll=-27.569302,151.950316

[moreegolfer]

I ordered some pedals and 2 x tires from Evans and haven't seen anything after waiting over 14 days. I emailed them and they replied quickly. I am confused about their multiple replies though, first email was:
"Your order (ref W000707650) has been returned and an exchange order has been created. Details of your exchange order will be sent to you as a new order confirmation email."

Next email was an Order Confirmation confirming the items I originally ordered. I am thinking cool they are resending me the items.

Third email is:
"We have processed a refund of £ XX.XX. Please be aware that the refund may take up to 5 working days to appear in your account."

Now I am completely confused. I am hoping that they are resending the items as I don't want a refund and made that plainly clear in my email. Has anyone had an experience with Evans and their lost package policy??

My package arrived yesterday but still am unsure as to whether there is a replacement package coming. I will pay them for it if does arrive to ensure I can sleep at night . I can't fault Evans Cycles, their service is as good as I have had and the fact they are possibly responding to my concern by resending the parcel in good faith will gain more of my biz in the future.

[flynnyfalcon]

Have recently used Cycling Express for the first time. Had a minor issue regarding the product colour which to a degree out of their hands. They offered a $20 good will voucher which I duly used on a couple of small items. Package arrived within 48hrs. Top work CE

[MarkG]

Ordered a pair of Sidi Ergo 2 Vernice this morning at 8.00 am Perth time, and just got an email from Wiggle saying they're already in transit with DHL.

[Comedian]

Hit BuyItNow for a shell and some socks from assos.com.au Friday lunch time and it arrived today with some chamois cream thrown in as a gift. Very cool. Those guys are great to deal with.

[MarkG]

Order placed with Wiggle on Friday morning the 26th, arrived just then!

[Aushiker]

Hi

Placed an order on Prendas Ciclismo on Thursday August 25 and delivered today August 31, 2011. Six days all up. Happy with that; good communication and items as per order.

Andrew

[MarkG]

Hi

Placed an order on Prendas Ciclismo on Thursday August 25 and delivered today August 31, 2011. Six days all up. Happy with that; good communication and items as per order.

Andrew

That's good for Prendas - they've always been a 2 week turn around for me.

[sagara0510]

hi guys

i bought a pair of SRAM Red shifters from a US based website.

the gear was posted via USPS Priority Mail International on the 11/8/11 and the tracking stops once it shows it has departed the US

last update:
Processed Through Sort Facility
Your item was processed through our ISC CHICAGO IL (USPS) facility on August 11, 2011 at 9:33 am. The item is currently in transit to the destination.

I am still waiting for the parcel to arrive after 3 weeks... anyone have an experiences lately with USPS? Should i have cause for concern or is this quite normal?

[l45er]

I am still waiting for the parcel to arrive after 3 weeks... anyone have an experiences lately with USPS? Should i have cause for concern or is this quite normal?

In my experience, USPS 'Priority' International Mail is anything but a 'priority'. Has always taken 3-4 weeks to Sydney and the tracking is rubbish.

I'd give it another week sagara0510 before asking some questions.

[RyanEdwards]

hi guys

i bought a pair of SRAM Red shifters from a US based website.

the gear was posted via USPS Priority Mail International on the 11/8/11 and the tracking stops once it shows it has departed the US

last update:
Processed Through Sort Facility
Your item was processed through our ISC CHICAGO IL (USPS) facility on August 11, 2011 at 9:33 am. The item is currently in transit to the destination.

I am still waiting for the parcel to arrive after 3 weeks... anyone have an experiences lately with USPS? Should i have cause for concern or is this quite normal?

They are most probably held up in Customs, which is why they're off the radar at the moment. This has happened to me on numerous occasions. Give it another week and I'm sure they'll turn up.

[kellyu]

I am still waiting for the parcel to arrive after 3 weeks... anyone have an experiences lately with USPS? Should i have cause for concern or is this quite normal?

In my experience, USPS 'Priority' International Mail is anything but a 'priority'. Has always taken 3-4 weeks to Sydney and the tracking is rubbish.

I'd give it another week sagara0510 before asking some questions.

Yep, I suspect 'in transit' often means sitting in a tub at the depot in the US while they wait for more mail to fill the tub before they ship it out.

[sagara0510]

cheers for the responses. its reassuring to know that its kinda 'normal' for USPS mail to take so long. I'll give it another week before i start stressing.

thanks again

[bianchi928]

2 pairs of Sidi Ergo 2 Vernice (one pair for my wife, one pair for for me), 2 cassettes and 2 chains from Chain Reaction am Friday 27/8, arrived at our door 10 am Thursday 1/4.

Free delivery, all we wanted in stock and pretty happy with the price too.